POOR: The UK's worst internet suppliers have been revealed in a major survey
Britain's broadband customers have rated their suppliers for customer satisfaction and some big names have come bottom of the list.
BT, Sky and Virgin Media all performed badly with Talk Talk scoring the lowest marks of the lot.
The broadband supplier scored just 38% with the poor result due to bad customer service and lack of ease when contacting the firm.
With a score of 47% BT didn't fare much better in the survey commissioned by consumer website Which?.
But while the biggest broadband firms appear to struggle with customer satisfaction, smaller internet service providers are leading the way in keeping their customers happy with Zen Internet and Utility Warehouse achieving first and second place.
They scored 83% and 80% respectively with customers saying they were happy to pay higher prices charged by the firms in return for great customer service, reliable internet speeds and technical support when needed.
This has led to both becoming Which? Recommended Providers.
Which? says that these results demonstrate the need for Ofcom to begin to implement the reforms it recently announced as part of its ten-year review.
And the consumer site is now calling for faster, more reliable broadband and automatic statutory compensation for customers when things go wrong.
BOTTOM: Talk Talk finished last in the Which? survey
Which? Executive Director Richard Lloyd said: "These latest results show that some of the major broadband providers are still under-performing and are failing to meet their customers basic requirements.
"Broadband is now essential so consumers need to have consistent and reliable internet speeds and have the confidence that? ?when things go wrong? they will quickly be put right?."
The complete ranking can be found below, courtesy of The Mirror.
DON'T FORGET
If you're not happy with you broadband and your download speeds aren't up to scratch you can get some money back or leave your supplier.Source: DailyStar UK & Daily Mirror
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