Scandal ... don't get caught by mobile phone contracts
Mystery shoppers made hundreds of inquiries about deals from EE, Vodafone, O2 and Three.
Each time they asked for the best monthly tariff to meet average needs of about 250 minutes of calls, 250 texts and 200MB of data. They did not show a preference for any type of handset.
The tariffs offered varied significantly from under £10 to more than £50.
The biggest price difference was £40.82 a month at at EE, where charges ranged from £10 to £50.82.
Vodafone’s tariffs ranged between £9.99 and £49.99, O2’s from £11.35 to £46 and Three’s from £10 to £40.
Gillian Guy, of Citizens Advice who made the inquiries, said: “Customers are being saddled with unnecessarily expensive contracts.
“While we didn’t find evidence of mis-selling, sales pitches were focused overwhelmingly on phone brands. Not enough attention was paid to tariffs.”
Q&A
Will I be ripped off? Staff in most stores have targets so may encourage you to get items costing more than you need
How do I get a deal? Do homework online. Calculate mins and data you need and compare tariffs. Barter in store for deal
Who dies best deal? No network stands out. Giffgaff’s cheap but help is only online.
Source: The Sun
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